Office ManagerRead Bio
We concentrate on the residential rental market without getting side tracked by property sales or commercial lettings.
An independent, agile agency run by experienced property owners, we’re 100% tuned in to what’s important to our customers.
We know the ins and outs of life in Norfolk. From the best cafes in town to the lowdown on local schools, we’re here to help.
As industry-accredited professionals, we keep landlords up to speed on everything to make sure their tenants and property are safe.
We keep our portfolio small to devote time to customer satisfaction. Our close-knit team is approachable, supportive, and loves to help.
Where we started
Prolet Property Services began with the experiences of Jonathan Wheeler and brothers Jonathan and Steven Grady in owning and managing rental properties.
They mastered the art of maximising property returns and ensuring tenant satisfaction. This inspired them to help other investors optimise their property investments.
Where we are today
We’ve grown into a friendly team of experienced letting specialists based in Norwich’s thriving Golden Triangle area.
Firmly established as a leading letting agent for the residential and student sectors, we supply homes to families, professionals, and students at the University of East Anglia and Norwich University of the Arts.
Our ethos is to balance the needs of property owners and tenants. So we work with landlords to provide successful rentals and make sure that a Prolet property feels like home to its tenants.
We have dedicated people to help renters find the right home and are always on hand for accommodation or landlord advice and a friendly chat.
Memberships, standards and certifications
The lettings world has tight regulations to protect both tenants and property owners. As a result, we’re members of all industry organisations.
As part of the UK Association of Letting Agents, we’re CMP certified and covered by the UKALA, Total Loss CMP Scheme and the Property Redress Scheme (PRS) For more details, please read the Client Money Handling Procedures.
A handpicked team of trusted contractors
We’ve built an incredible team of trusted maintenance professionals. Each handpicked experienced contractor is integral to our business.
This friendly and expert crew make sure our landlords and tenants receive timely, efficient, and top-quality service. The result keeps properties in tip-top condition and everyone happy.
A flourishing community of property owners
For our flourishing community of property owners, we offer up-to-date advice on all relevant new legislation, steering them through the pitfalls of the housing market and taking away the time-consuming day-to-day property management for them.
Even if we aren’t managing your property, we’re always happy to offer help and advice.
I have been fortunate to have rented through Prolet. They have been in the letting business for many years and really know and understand the needs of tenants and landlords. If anyone needs the services of a letting agent, I always suggest they use Prolet as their first choice. The staff are all friendly, helpful, and professional. They have access to the best tradespeople in Norfolk, so if there are any issues with your home, you can rest assured that all will be sorted asap.
Excellent agency!! I was a student tenant for a year with Prolet and having had a bad experience with many agents previously I was worried Prolet would be similar. Instead, they were always very friendly, helpful and efficient with any issue big or small. They made every part of the move-in and move-out process (including a very fast deposit return time!) smooth and easy. I would 100% recommend them.Thanks Prolet!!
Have been living in a property managed by Prolet for 5+ years. I have always found the staff to be polite, efficient and friendly. They are quick to deal with problems and use local qualified tradesmen when any problems arise. Having dealt with private landlords and letting agents for about 25 years now, both in London and Norwich, I would consider them to be amongst the best.
I had a fantastic experience renting with Prolet both as a student and whilst employed. The team was very responsive and helpful, and I never had an issue when I was with them. I highly recommend Prolet services to students or anyone else looking to rent in the Norwich area.
Everything was smooth from moving in, to moving out
Always very helpful and friendly
They really know and understand the needs of tenant and the staff are all friendly, helpful and professional
I moved from another local agent to Prolet to manage my student property about 3 years ago, and the experience has been very positive. They are extremely professional in managing the property and dealing quickly and efficiently with any issues. With their expertise and local knowledge, they also provide sage advice on how to optimise my property’s attractiveness. My only regret is that I didn’t move across to them earlier.
From the moment I arrived they were very helpful and offering me help if I ever needed it! They were always very easy to contact and very polite! I would definitely recommend renting with them!
Prolet are always so efficient and incredibly helpful when you need help or have any issues with anything. As a student, I highly recommend them as an estate agent.
Prolet is the best lettings agency in Norwich. The staff are amazing, they are efficient and the properties are in great condition. They have their own maintenance team and have partnerships with other trade companies to ensure any issues can be dealt with through them.
I lived in the same student property with Prolet for nearly 2 years and they’ve always been fantastic. They sort out issues quickly and provide a considerate service. Highly recommend!
From day 1 their services have been exemplary. They have always let the property within weeks or days of a tenant vacating, and kept me appraised of the property condition regularly with recommendations for repairs and maintenance. If you’re looking for a premium service at a very reasonable cost, then Prolet is where you need to go. Be it a new rental, or a take-over from an existing rental company that is underperforming for you, Prolet will have a solution. Call them.
I’ve was with Prolet as a student for 5 years. We never had any problems, but whenever we phoned over anything at all (i.e. burnt out light bulbs or small things) they gave us helpful advice each time. For the odd repair, they have always sent someone within a day, which is fantastic service. Great reliability, big recommend for renting
Excellent staff, very professional. Will help you find a place to call your own
My daughter and myself turned up in Norwich over 3 yrs ago, we were totally niave to the whole student letting situation. Rochelle from Prolet was absolutely brilliant, she was there from step one, she has always been very prompt with returning emails and sorting out any problems. My daughter had a lovely flat and stayed in it for the duration of her degree, thankyou Rochelle.
Prolet managed our tenanted property for 12 years and were excellent. Their service was first class, reporting problems promptly and resolving them for tenants a.s.a.p.
Great service – Friendly and helpful staff, who looked after us very well during our time renting in Norwich. Would definitely recommend.
Very efficient and professional
Prolet have been great. Whenever I needed anything attended to over the past three years Prolet’s team responded efficiently. I would recommend Prolet to anyone.
Have worked with Prolet for 2 years and have been extremely impressed with the service they offer. The initial meeting was most informative and we were able to achieve a better return on our property than expected. The team have proved professional and efficient in all aspects of the property management and maintenance. Would highly recommend.
I have been a long standing tenant of Prolet Property Services and I would highly recommend them. Any general maintenance – such as boiler checks etc are always carried out quickly and professionally. I have never had an issue with them in over 4 years. A great local company to deal with.
We have recently rented a property from Prolet and have been pleased with how stress free it has been. Kim has been helpful throughout the process of paperwork and getting our keys to our new home. The house was clean when getting the keys and time had been spent making it ready for us to move in. You made renting a bigger home easy and straightforward. Thank you!
Very well organised and I can’t fault the communication from the team
Replies to emails were instant, problems with the house resolved immediately and all members of staff were extremely helpful and personable throughout our two year tenancy.
Great customer service and always have the answer to my questions. Happy to recommend their services.
01 Feb 2024